Refund policy

We want you to love what you buy! But if something isn’t right, here’s how we can help:

✔️ Return & Exchange Policy

• You can return or exchange unworn, unwashed items with original tags within 14 days of purchase.
• Please include a copy of your invoice and mention the reason for the return.
• Return shipping will be at your own cost via courier or registered post.
• Delivery charges are non-refundable.

❌ No Refunds on Sale Items

• Items bought in Clearance Sales cannot be refunded.
• Items bought at full price but later marked down will be exchanged at the sale price.

🧾 Exchange Conditions

• The item must be in original condition – unworn, unwashed, and with tags.
• Exchanges are only accepted with a valid receipt/invoice.

💰 Refund Process

• Refunds are only for defective or wrong items.
• Refunds will be made via JazzCash, EasyPaisa, or Bank Transfer.
• Please share your account details on the back of the invoice or through WhatsApp/Email. 

  Phone number: 03321040415

  Email: mamapapa.pkstore@gmail.com

• Refunds are processed within 5–7 working days after we receive your returned items.

🔁 Tip: Please use our packaging or any good-quality shopping bag for returns. Avoid using courier flyers as they may charge extra.